I’ve entered the wrong address
We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at email@example.com
I’ve ordered the wrong size/colour
Once an order is placed we can't make changes to the items you’ve ordered unfortunately! It’s best if you contact us right away so we can look into this further for you.
My item is faulty, what do I do?
Please get in contact with us at firstname.lastname@example.org and we will be able to get this sorted for you.
I’m missing an item from my order...
Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at email@example.com and we will get this sorted for you.
I’ve received the wrong item...
Please get in contact with us at firstname.lastname@example.org and we will be able to get this sorted for you.
I didn’t receive an order or shipping confirmation...
Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE so that you won’t miss any in the future.
You can also log back into our website and your tracking number will be under your order. If it’s still not there please contact us via email email@example.com
Where do I put my Billing Address?
We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.
I ordered something using AfterPay and want to return it. Am I will able to do this?
Yes. The same returns policy applies for all orders regardless of their payment method. For more information see our Shipping & Returns page.
When will my order be shipped?
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.
I live in Australia … when will I receive my order?
As early as NEXT BUSINESS DAY. We use a number of different shipping options for all Australian orders which is a next business day delivery service. (Australian capital cities and major metro areas - Perth CBD only). For any hold ups along the way, these parcels can arrive within 1-3 business days and for more regional areas your order should be arriving within 2-5 business days.
How do I track my order?
Once dispatched you will receive a tracking number via email for your order. You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Or you can log back onto our website and your tracking number will be listed under your order. Any concerns about your tracking not updating after three business days, just let us know.
Will I need to sign for my parcel?
Express Post is a no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox, behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! However if Aus Post doesn't think the location is safe they will take the parcel to your local Post Office and leave a card.
Where do you ship to?
All over the world! The only exceptions are Russia and Mexico. And this is due to the import restrictions into these countries.
How long does it take to deliver Internationally?
We ship International Express, parcels can take up to 5-14 business days. You will be able to track your order via your shipping confirmation email.
Will I be charged duties and taxes?
Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery. If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
We accept all major credit, debits cards and afterpay, as well as PayPal.
Help with a promo code or gift card code
Promo code not applying? Just make sure it’s valid for all items in your order. Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help! You can only use one (1) code per transaction. Refunds will not be given if the promo/gift card code hasn't been applied by the customer prior to check out.
PRODUCT AND STOCK SUPPORT:
When will this item be back in stock?
Products from earlier collections may or may not come back in stock. You will need to contact us to see if we will first be re-stocking the item. If we have already re-stocked the item and it's sold out you may have missed out. The item may come available in other collections down the line. (the next Summer collection) Its best to buy it straight away so you don't miss out.
How do I know what size to choose?
We provide a sizing chart for each product, please see the sizing chart page. Each product also includes a detailed description where we include as much info about the garment, as well as any fit/style suggestions that we have for the style.
PAYMENTS AND DISCOUNTS:
If a promotion is currently running, please make sure you check the terms and conditions before placing an order. All styles and stock levels are subject to availability. It is first in best dressed.
Need to Apply a Code for the Promotion?
Please make sure the promotional code has applied to your order before processing payment, only one code per order can be used. Some promotion will be automatically added. Our team are under no obligation to apply any discounts for promotions if a code has not been applied by the customer. It can be very difficult for us to apply the code after you have placed your order, so hopefully you didn’t forget. If you have please email us at firstname.lastname@example.org with your order number and code details and our team will try and figure out a solution for you.
Applying the Code
Enter your store credit or discount code into the “Gift card or discount code” field in the payment section, please make sure you click the ‘apply code’ button. You will them be provided with your new order total.
AfterPay is Declining My Order
AfterPay are a separate company to us, so we can't be sure of the exact reason why they are declining your transaction. The most common reasons for this can be because:
- You have exceeded the $500 limit of currently placed order with AfterPay
- You do not have the full amount of funds available on your card at the time of purchase
- There may be restrictions in place with your details in the AfterPay system.
PRODUCT MATERIAL + PRODUCTION
We're extremely proud to partner Australian wholesaler AS Colour for our textiles.
Customers often ask about our production, including the ways we promote fair, safe and healthy conditions in AS Colour factories in Bangladesh and China.
Rest assured, these factories are hand-picked by AS Colour for their social and environmental performance as well as their quality production.
- Production is certified under their own Code of Conduct as well as by reputable international organisations.
- AS Colour factories are audited by demanding third party inspection teams.
- If audits show corrective measures are required, they work with factories and their certification providers to develop a corrective action plan
and a timeline for follow-up audits.
- AS Colour insists on fair, safe and healthy factory workplace conditions.
- AS Colour insists that factories pay their workers a legal minimum wage or better. Workers may voluntarily accept overtime work with pay at a premium rate,
and workers have the right to join a union.
- They trace their supply chain, providing transparency throughout.
At Logo Social we recognise our responsibilities to workers for the conditions under which our products are made. These responsibilities extend to all workers producing products or services for us.
We believe that good workplace standards, decent health and safety requirements, fair pay and conditions, and care for the environment are important elements in business success.
We value all of our employees, and set the same high standard for their working conditions as we set for the high quality of our products.
- Our Code forms the principal part of our commitment to social responsibility by upholding worker rights and protecting them against abuses. It applies to each of our factories. Compliance with the Code is enforced by way of independent audits.
- The Code is based around International Labour Organisation (ILO) principles and goes beyond minimum legal requirements. ILO’s Four Fundamental Principles and Rights at Work define prohibitions against child labour, forced labour and discrimination, and guarantees for worker rights to freedom of association and collective bargaining.
- WRAP is the world’s largest independent factory-based social compliance certification programme for the sewn products sector.
- Its 12 Principles cover: compliance with local laws, prohibition of forced labour, child labour, discrimination, harassment or abuse, compensation and benefits, hours of work, health and safety, freedom of association, environment, customs compliance, security.
- WRAP provides for at least annual unannounced audits, which include allowance for off-site employee interviews. From this, corrective action plans are put in place as well as follow-up audits to resolve any non-compliance before certification is awarded.
The Business Social Compliance Initiative is a leading business-driven initiative for companies committed to improving working conditions in factories and farms worldwide. It focuses on production for the European market, and offers a system to monitor working conditions of manufacturers through audits; those audits are then shared. BSCI also provides workshops for customers and manufacturers to raise awareness and tackle improvements. BSCI’s Code of Conduct sets standards for working conditions based on international conventions such as the Universal Declaration of Human Rights, the Children’s Rights and Business Principles, UN Guiding Principles for Business and Human Rights, OECD Guidelines, UN Global Compact and International Labour Organisation (ILO) Conventions and Recommendations.
- The Accord is an independent, legally binding agreement between brands and trade unions designed to work towards a safe and healthy Bangladeshi Ready-Made Garment Industry. The aim is to enable a working environment in which no worker needs to fear fires, building collapses or other accidents that could be prevented with reasonable health and safety measures.
- As a signatory AS Colour is committed to: an independent inspection programme, disclosure of all factories, inspection reports and corrective action plans, an assurance that sufficient funds are available for remediation, health and safety committees in all factories, training programmes, complaints mechanisms and the right for workers to refuse unsafe work.
AS COLOUR OWN CONTACT WITH FACTORIES:
- Finally, members of the AS Colour team visit each of our factories on a regular basis (twice per year). We are also in contact daily by email and phone.
- AS Colour contact details are displayed in each factory and workers are made aware of them. They may contact them directly should they suspect any Code violations or have issues which they feel cannot be resolved via their employer.
WHO AUDITS THE FACTORIES THAT AS COLOUR WORKS WITH?
Rigorous third party inspection teams have rated AS Colour suppliers’ production facilities among the highest in the industry for quality. They hold audit reports and certifications on file and make these available in confidence upon request.
- SGS are the world’s leading inspection, verification, testing and certification company.
- AS Colour works with SGS to ensure production and quality control, and carry out independent ethical checks against their Code of Conduct.
- WRAP and BSCI conduct at least annual unannounced audits which include allowance for off-site employee interviews. From this, corrective action plans are put in place as well as follow up audits to resolve any non-compliance before certification is awarded.
WHAT ARE THE WORK CONDITIONS AND HOURS LIKE?
- In addition to the minimum requirements at law, suppliers are to prohibit employment of workers under force, for excessive hours or in hazardous conditions.
- Further, even if local law (on the mandatory school age) allows it, we will not work with a factory that employs workers under the age of 15 (as per standards set by the International Labour Organisation).
WHAT ARE THE WAGES LIKE?
- We require factories to pay their workers a legal minimum wage or better. Workers may voluntarily accept overtime work with pay at a premium rate, and they have the right to join a union.
- We agree with the ‘fair wage’ or ‘living wage’ principle and prefer working with factories which pay workers enough to meet their basic needs. However, not all our factories pay all workers a living wage; here’s why:
Garment production is low paid and competitive, and factories often work with multiple customers. So for a factory to pay workers more, all customers must agree to pay more.
- We believe the ultimate solution is a collaborative effort to establish higher wages by encouraging governments to implement improved legal minimum wages. For example, the Fair Labour Association helps to put in place wage standards as well as a graduated or ‘stepped’ timetable for achieving improvements to wages.
- From the results of our own SGS audits and WRAP monitoring, we know that many of our factories pay above minimum wage for some or all of their workers already.
- Note that even in developed countries there is a gap between legal minimum wages (paid by a large number of employers) and what is considered to be a fair living wage.
DOES AS COLOUR COMMITMENT TO SOCIAL RESPONSIBILITY EXTEND BEYOND DIRECT FACTORIES/SUPPLIERS (TRACEABILITY)?
- AS Colour is committed to tracing our full supply chain and providing transparency throughout. This includes cotton farming, textiles production (fabric-making), and cut-make-trim manufacturing. Information about the origin of our materials helps us control the quality of outputs and also assess environmental and social impacts. That’s why we require our suppliers to answer sourcing questions and map their own supply chains.
- Our unique production process means that most of our direct factory suppliers control not only cut and sew but also the manufacture of textile yarn. This process means that our suppliers are not buying fabric off the market from unknown sources. It also helps us ensure consistent high quality output for our customers.
- Beyond this level we try to trace back to our raw material sourcing and production. We admit, though, that implementing changes at this level of our supply chain is more difficult.
COTTON FARMING (www.sourcingnetwork.org/the-cotton-pledge)
- We ensure we don’t use cotton sourced from Uzbekistan where child labour has been used systematically. We have communicated this pledge to our suppliers, who aid us in auditing this undertaking.
- Our Code of Conduct prohibits subcontracting of our manufacturing. So our factories cannot, without our knowledge, pass our orders onto another manufacturer who may not be monitored and certified against our workplace standards.
- We keep track of this by monitoring our suppliers’ production volumes against their capacities. This is assisted by our responsible purchasing model whereby we have stable and consistent orders on a generous timeline. This allows for stable production lines in our factories.
- We also have systems in place for our suppliers to map and keep records on subcontracting and fabric sourcing.
ARE FURTHER SOCIAL CONTRIBUTIONS GIVEN TO FACTORY WORKERS?
- Many of our suppliers provide compensation beyond the legal minimum wage. These benefits include dental and health care, health insurance, retirement payments, housing payments, and respect for religious beliefs or festivals.
HOW ARE AS COLOUR AND THE FACTORIES YOU WORK WITH BEING KEPT UP TO DATE WITH IMPROVING STANDARDS ON SOCIAL RESPONSIBILITY IN PRODUCTION?
- Our suppliers consistently update and improve their manufacturing facilities, making full use of all the technological advancements in the textile industry. To ensure compliance with the best ethical standards we engage in continual monitoring of our suppliers and aim to keep our own policies and Code up to date.
- By imposing standards above the minimum ethical standards at law we ensure high quality products for our customers. This also helps encourage local governments to continue updating their policies, which is what is ultimately required to improve working conditions in the countries in which we manufacture.
- We implement responsible purchasing and preferred supplier policies:
The world of fast-fashion and quick-order turnarounds is what often causes workers to be forced into overtime, squeezed prices and in turn wages. By contrast, at AS Colour we consider ourselves almost anti-fashion in that we operate with stable orders with stable prices. This helps bring certainty to the factories. They can plan our production schedules and avoid working under excessive pressure, which often causes breaches in ethical standards.
- We aim to make further improvements by trying, where possible, to consolidate our supply chain to as few suppliers as possible. When our orders contribute to a greater percentage of a supplier’s overall production it allows us to have more control, of both product quality and ethical standards in the workplace.